For every new and existing team member must store every information here in there memory.
Before you can sell for Nophlix, work for Nophlix, represent Nophlix, or become a leader at Nophlix, you must first understand what Nophlix is.
You are not just coming to work every day to sell laptops or phones.
You are becoming part of a company that is building something much bigger.
Nophlix Technologies is a technology commerce company building the infrastructure for trusted gadget commerce.
We specialize in gadgets and technology products such as:
Smartphones
Laptops
Tablets
Accessories
TVs
Smart devices
Other technology products
But I want you to understand something very important:
Nophlix is not simply a gadget shop.
We are building a gadget commerce and distribution ecosystem.
Our goal is to make it easier for customers, vendors, affiliates, resellers and businesses to buy and sell technology products through a trusted system.
We identified a problem.
The technology market is huge, but customers often face questions such as:
“Is this product genuine?”
“Can I trust this seller?”
“Will I receive exactly what I paid for?”
“What happens if there is a problem?”
“Where can I get the right product at the right price?”
Nophlix exists to solve these kinds of problems through trust, technology, systems and professional service.
That means when a customer interacts with you, you are not just trying to make a sale.
You are representing the solution Nophlix is building.
Nophlix represents a company that wants to operate differently.
We want to build a business that can operate beyond one person.
If Richard is not in the office tomorrow, Nophlix should still function.
If one salesperson leaves, the sales system should continue.
If we open another location, the same standard should be maintained.
If we expand into another country, the Nophlix standard should travel with us.
That is why we focus heavily on:
People + Systems + Technology + Trust.
We are building toward becoming:
Our ambition is not simply to have a bigger shop.
Our ambition is to build a company with:
A strong marketplace
Trusted vendors
Reliable distribution
Professional sales teams
Affiliate networks
Technology infrastructure
Efficient logistics
Strong customer service
Reliable business systems
This is why every person working here matters.
If you are a Sales Executive, your job is not simply:
“Find customer → collect money → move to the next customer.”
Your responsibility is to help Nophlix:
Attract → Educate → Build Trust → Recommend → Sell → Deliver Value → Retain the Customer.
The way you speak to one customer can affect how that customer sees the entire company.
That means:
When you speak to a customer, the customer may never meet the CEO.
They may never visit our office.
They may never see our warehouse.
Their experience with you may be their entire experience with Nophlix.
Therefore, professionalism is not optional.
I expect you to understand three things:
Know what Nophlix does.
Know what we are building.
Know our products.
Know our customers.
Know our standards.
Know your responsibilities.
Know your KPIs.
Know your SOPs.
Know what is expected from you.
Your communication, appearance, attitude, honesty, punctuality and work ethic all represent Nophlix.
Never forget this:
A company becomes what its people repeatedly do.
If we want Nophlix to become a world-class company, we must build world-class habits.
I don’t want people working at Nophlix who only know how to complete tasks.
I want people who understand why the task exists.
I want you to understand the business.
I want you to understand the customer.
I want you to understand your department.
I want you to understand how your work affects another person’s work.
And most importantly, I want you to understand that we are building something together.
Nophlix should not depend on one person.
We are building a company where knowledge is shared, systems are documented, people are trained and performance can be measured.
That is the purpose of Nophlix School.
We are building a trusted technology commerce and distribution company.
Our products generate transactions.
Our systems create scale.
Our people create the experience.
And trust creates the brand.
Welcome to Nophlix Foundation School.
Team, before you can really understand Nophlix, you need to understand where we came from.
Nophlix did not start as the company you see today.
Nophlix started on July 18, 2022.
Before Nophlix, the business was called eaglegod store. At that time, the idea was simple: put products online and create a platform where businesses could display and sell their products online.
But as we started operating, I began to see something bigger.
I realized that the gadget market was very disorganized.
There were many sellers. There were customers looking for products. There were vendors with products. But there was not enough structure connecting all these people together in a professional and trusted way.
That became one of the reasons Nophlix started to evolve.
One of the things that led me into this business happened when I accompanied a friend to Computer Village.
My friend wanted to buy a laptop.
While we were there, I was introduced to someone who showed us how the business worked. Eventually, there was an opportunity to make a commission from connecting customers with products.
That experience opened my eyes.
I realized there was an opportunity to build something around selling gadgets online.
So we started.
And honestly, we did not start with everything figured out.
We didn’t have huge capital.
We didn’t have a big team.
We didn’t have all the business knowledge.
We didn’t have a perfect system.
We were learning while doing the business.
One thing I want you to understand is that Nophlix was not built with everything in place from day one.
We had to deal with different vendors.
Some vendors would give us products to post.
Some wouldn’t.
Sometimes there were issues around getting products, pricing, commissions and fulfilling customer orders.
We were basically trying to figure out how to make the business work.
There were many things I didn’t know at the beginning.
I was learning about sales.
I was learning about customers.
I was learning about vendors.
I was learning about operations.
I was learning about finance.
I was learning about how to build a team.
And sometimes, we made mistakes.
But those mistakes taught us.
As the business grew, I began to understand something important.
We couldn’t continue operating like a small informal business if we wanted to build a very big company.
We needed systems.
We needed people.
We needed processes.
We needed better customer service.
We needed sales structures.
We needed vendor relationships.
We needed logistics.
We needed technology.
We needed accountability.
We needed to build a real organization.
That is what Nophlix has been becoming.
Today, when you look at Nophlix, I don’t want you to only see the products we sell.
I want you to see the journey.
We started with very little.
We learned.
We made mistakes.
We improved.
We kept building.
And we are still building.
You may join Nophlix today and see a company with products, customers, systems, departments and people.
But you didn’t see the beginning.
You didn’t see when things were difficult.
You didn’t see when we were trying to figure things out.
You didn’t see all the mistakes that had to be made before some of the systems you are using today existed.
So I want you to understand something:
You are joining a company that is still being built.
That means you have a responsibility.
Your job is not only to come to work, do your task and go home.
Your job is to help us make Nophlix better.
If you are in sales, improve the sales process.
If you are in customer service, improve the customer experience.
If you are in operations, improve the way we operate.
If you see a problem, don’t just complain about it.
Ask yourself:
“How can we solve this?”
That is the kind of thinking I want everyone at Nophlix to develop.
Our ambition is simple.
We want to play the game big.
We want Nophlix to become one of the biggest and most trusted gadget businesses in Africa.
We started in Nigeria, but our thinking cannot remain small.
We want to build something that can operate at a much larger scale.
And if we are going to achieve that, we need people who understand that they are part of something bigger than their individual job.
Never look at Nophlix and think:
“This is just a place where I work.”
Think:
“This is a company I am helping build.”
Because that is the truth.
Every customer you speak to affects the company.
Every product you sell affects the company.
Every mistake you make affects the company.
Every problem you solve strengthens the company.
Every professional action you take builds the Nophlix brand.
We started with an idea.
We have gone through challenges.
We have learned.
We have grown.
And we are still building.
The Nophlix story is not finished.
And if you are part of this team, you are now part of that story.
Team, now that you understand where Nophlix came from, I want you to understand where we are going and how we intend to get there.
Every serious company needs direction.
If you don’t know where you are going, you can be busy every day and still not be making progress.
That is why Nophlix has a vision, a mission and a philosophy.
I want you to pay attention to the word trusted.
We are not saying we just want to become the biggest.
We want people to be able to hear the name Nophlix and have confidence in doing business with us.
That trust has to come from the way we operate.
If we tell a customer something, it should be true.
If we promise something, we should make every effort to deliver it.
If there is a problem, we should handle it professionally.
If we make a mistake, we should take responsibility and fix it.
That is how a company builds trust.
And when we say Africa, I don’t want you to think only about Nigeria.
Nigeria is where we are building from, but our vision is bigger than one country.
Our mission explains what we are doing to achieve the vision.
We are not only interested in selling gadgets.
We want to build the systems that make gadget commerce easier, faster, more organized and more trustworthy.
That means technology.
That means vendors.
That means logistics.
That means customers.
That means affiliates.
That means sales.
That means systems and processes.
All of these things have to work together.
There are three principles I want every person at Nophlix to understand.
We don’t want to grow so quickly that we destroy the trust people have in us.
Growth is important.
But if you grow without trust, you have a problem.
So before we ask, “How big can we become?”
We should also ask:
“Can people trust us?”
This is especially important for our sales team.
Your first responsibility is not to force somebody to buy something.
Your responsibility is to understand what the customer needs and help the customer make the right decision.
Know the product.
Understand the customer’s problem.
Explain the options.
Then recommend what makes sense.
When customers understand what they are buying, you build confidence.
And when you build confidence, sales become easier.
Sometimes people want everything done quickly.
But speed without a system creates mistakes.
At Nophlix, we want to build systems that allow us to move quickly without losing control.
That is why we have SOPs, processes, reports, departments and responsibilities.
We don’t want Nophlix to depend on one person’s memory.
We want the company to have systems that people can follow.
These are not just words written somewhere for the company.
They should affect how you work every day.
When you are dealing with a customer, think:
Trust before scale.
When you are selling a product, think:
Education before sales.
When you are trying to complete a task, think:
Systems before speed.
If everyone in this company works this way, then our vision becomes possible.
That is what I expect from you.
Don’t just memorize the vision, mission and philosophy.
Understand them. Practice them. And let them guide the way you work.
Team, now let’s talk about something very basic that every person working at Nophlix must understand.
What exactly do we sell?
And more importantly:
Who are we selling to?
You cannot be a good Nophlix employee if you don’t understand these two things.
Nophlix specializes in gadgets and technology products.
Our major product categories include:
Smartphones
Laptops
Tablets
Accessories
TVs
Smart devices
Other technology products
But I don’t want you to think of Nophlix as a company that just sells anything that can make money.
We have a focus.
Our focus is technology and gadgets.
That focus is important because we want people to know what Nophlix stands for.
When someone needs a gadget, we want Nophlix to be one of the companies they think about.
This is very important.
If someone asks you:
“What does Nophlix do?”
Don’t simply say:
“We sell phones and laptops.”
That is only one part of what we do.
Nophlix is building a gadget commerce and distribution network.
We connect products, customers, vendors, sales channels and distribution.
So we are building more than a store.
We are building the infrastructure around gadget commerce.
We serve different types of customers and business partners.
These are people who want to buy gadgets for themselves.
For example:
Someone needs a laptop for work.
Someone needs a phone.
Someone wants a tablet.
Someone needs accessories.
Our job is to understand what they need and help them make the right choice.
Some people buy gadgets from us because they want to resell them.
They are not necessarily buying for personal use.
They are building their own businesses.
We need to understand that customer differently.
They care about things like:
Price
Availability
Product condition
Reliability
Delivery
Margin
Consistency
Businesses also need technology.
A company may need laptops for employees.
A school may need computers.
An organization may need phones or other devices.
These customers may need multiple products and may have different requirements from a normal retail customer.
Our ecosystem also depends on vendors and suppliers who provide products.
These relationships are important because our ability to serve customers depends on having reliable supply.
We therefore need professional relationships with the people and businesses supplying our products.
We also work with people who help us reach more customers.
They promote Nophlix products and help generate sales.
This allows Nophlix to reach customers beyond our immediate physical location.
Every customer is not the same.
If a customer tells you:
“I need a laptop for graphic design.”
You shouldn’t immediately start listing random laptops.
First understand the customer.
What software do they use?
What level of performance do they need?
What is their budget?
Do they need portability?
Do they need a larger screen?
Then you can recommend appropriately.
That is what I mean when I say:
We don’t just sell products.
We help people make technology purchasing decisions.
You should be able to answer these questions at any time:
What does Nophlix sell?
Who does Nophlix serve?
What problem are we solving?
Why should a customer trust us?
What makes our approach different?
If you cannot answer these questions, then you still have more to learn.
Because before you can represent Nophlix professionally, you must first understand Nophlix.
And that is exactly why we have Nophlix School.
Team, I want you to understand something very important about Nophlix.
Nophlix is not built around only one way of making money.
We have different business models, and you need to understand them because the work you are doing today is connected to the bigger business.
If you understand only your own task but don’t understand how the company makes money, you will always see your work as just a job.
I want you to see the bigger picture.
This is one of the simplest ways to understand what we do.
A customer needs a gadget.
The customer finds Nophlix.
The customer chooses a product.
The customer places an order.
We process the order and deliver the product.
The customer pays us, and the business makes its margin.
This can happen through our website, WhatsApp, social media or other sales channels.
As a sales executive, you are directly involved in this model.
Your job is to help turn interested people into customers and make sure their experience is professional.
The second model is our affiliate business.
Instead of Nophlix trying to reach every customer directly, we can have other people helping us reach customers.
These people are our affiliates.
An affiliate can take a Nophlix product, promote it to their audience or network, and earn a commission when a successful sale is made.
Think about the power of this.
One company can have hundreds, thousands or eventually a very large network of people helping it reach customers.
That is why our affiliate system is important.
We also sell to businesses and resellers.
For example, someone may not want to buy one phone.
They may want to buy several phones to resell.
Another business may need multiple laptops.
That is different from selling one product to one individual customer.
B2B customers are important because they can create larger and repeat transactions.
This means we need to understand their needs, pricing, availability, delivery and relationship with us.
Another part of what we are building is distribution.
We don’t want Nophlix to be limited to one physical location.
We want to be able to move products efficiently to customers and business partners in different locations.
That is where our logistics agents, warehouses, delivery partners and distribution relationships become important.
The goal is simple:
The product should be able to move from the right source to the right customer efficiently.
As we grow, this network becomes increasingly important.
This is a bigger part of where Nophlix is heading.
Instead of Nophlix being the only seller, we can have multiple trusted gadget vendors participating in the Nophlix ecosystem.
The vendors bring products.
Nophlix provides the platform, systems, customer acquisition, technology and marketplace structure.
Customers get access to more products.
Vendors get access to more customers.
Nophlix provides the infrastructure connecting both sides.
That is why I keep telling you:
Nophlix is not just a gadget store.
We are building a gadget commerce ecosystem.
We can also use other established platforms to reach customers.
For example, platforms such as Jumia, Konga and other relevant e-commerce channels can become additional sales channels for Nophlix.
The important thing is that we should not depend on only one platform to generate business.
We need multiple channels through which customers can discover and buy from us.
Social media is also a business channel for Nophlix.
A customer may see one of our products on Instagram, Facebook, TikTok or another platform.
They may send us a message.
They may come to WhatsApp.
They may ask questions.
They may eventually place an order.
So don’t think of social media as just somewhere we post pictures.
Social media can become a sales channel.
That means every person handling customers through social media must understand that the conversation can lead to a real transaction.
You may be a Sales Executive today.
But I don’t want you thinking like:
“My job is just to reply customers.”
You need to understand where those customers come from.
They could come from:
Our website
TikTok
Affiliates
Resellers
Businesses
Other marketplaces
Our physical locations
Referrals
And all of these channels are connected to the same company.
Think about Nophlix like this:
PRODUCTS
↓
SUPPLIERS & VENDORS
↓
NOPHLIX SYSTEM
↓
MARKETING & SALES CHANNELS
↓
CUSTOMERS / RESELLERS / BUSINESSES
↓
DELIVERY & DISTRIBUTION
↓
CUSTOMER EXPERIENCE
↓
REPEAT BUSINESS & GROWTH
Every department contributes to this process.
That means your work affects someone else.
If marketing brings in 100 customers but sales doesn’t handle them properly, we lose money.
If sales closes the order but operations makes mistakes, we lose trust.
If operations does everything correctly but logistics fails, the customer still blames Nophlix.
So I want you to stop thinking about your department in isolation.
The reason I am teaching you our business models is simple.
I want you to understand the business you are working for.
When you understand the business, you begin to think differently.
You start seeing opportunities.
You start identifying problems.
You start understanding why certain decisions are made.
And you start realizing that your job is connected to something much bigger.
At Nophlix, we are not just trying to sell more gadgets.
We are building the systems, channels and network that can allow Nophlix to become a major technology commerce company in Africa.
That is the bigger picture.
Team, I want you to understand how Nophlix is organized.
I’m not teaching you this so that you can start saying, “This is not my department” or “That is somebody else’s job.”
I’m teaching you this because you need to understand how the different parts of Nophlix work together.
A company can have good people, but if everybody is working in different directions, the company will struggle.
At Nophlix, we have different functions, and every function has a responsibility.
The major functions we currently have are:
General Management
Logistics
Operations
Sales
Marketing
Each one has a different responsibility, but they are all connected.
The General Manager is responsible for helping coordinate the business and making sure the different parts of the company are working toward the company’s objectives.
The General Manager helps turn the company’s direction into execution.
This includes things like:
Coordinating departments
Following up on performance
Making sure responsibilities are being carried out
Identifying operational problems
Coordinating people and resources
Ensuring that company standards are being followed
Reporting important issues and progress
The General Manager should have a view of the whole business, not just one department.
Operations is responsible for making sure the internal work of the business actually happens properly.
Think about it this way:
Sales can bring the customer.
But operations has to help make sure the order can actually be processed properly.
Operations may be involved in:
Processing orders
Product preparation
Product verification
Packaging
Coordinating internal processes
Working with vendors
Managing operational procedures
Ensuring SOPs are followed
Solving operational issues
Operations is about making sure the business can deliver what it has promised.
Sales is responsible for converting opportunities into customers and revenue.
This is where our Sales Executives come in.
Sales involves:
Responding to customers
Understanding customer needs
Recommending products
Answering product questions
Handling objections
Following up with prospects
Closing sales
Processing customer orders correctly
Maintaining customer relationships
Meeting sales targets
Reporting sales performance
But I want you to understand something:
Sales is not about forcing people to buy.
Sales is about understanding the customer and helping them make the right purchasing decision.
That is why we say:
Marketing is responsible for helping Nophlix get attention and bring potential customers into the business.
Marketing creates awareness.
Marketing communicates our products.
Marketing creates campaigns.
Marketing helps people discover Nophlix.
This can involve:
Social media
Advertising
Content
Campaigns
Promotions
Product marketing
Lead generation
Brand communication
Digital marketing
Think of marketing as helping people discover and become interested in Nophlix.
Then sales takes those opportunities and works to convert them into customers.
Logistics is responsible for helping move products from one point to another.
A customer may place an order in Lagos while the product is somewhere else.
The product has to get to the customer.
That is where logistics comes in.
Logistics can involve:
Dispatch
Delivery coordination
Working with delivery agents
Moving products between locations
Tracking deliveries
Coordinating waybills
Following up on delivery issues
Handling logistics-related returns
Ensuring products reach the right destination
A successful sale is not completely successful until the customer receives the product properly.
This is the part I really want you to understand.
Imagine we advertise a laptop.
Marketing creates the campaign and brings attention to the laptop.
↓
A customer sees the advert, contacts Nophlix and speaks with a Sales Executive.
The Sales Executive understands the customer’s needs and closes the sale.
↓
Operations receives the order and makes sure the correct laptop is available, checked and prepared.
↓
Logistics coordinates the movement of the laptop to the customer.
↓
The customer receives the correct product.
That customer can now become a repeat customer and potentially refer other people to Nophlix.
Let’s say Marketing does an excellent job and brings 100 customers.
But Sales doesn’t respond to the customers.
We lose opportunities.
Sales can close 100 orders.
But Operations sends the wrong products.
We create customer problems.
Operations can prepare everything correctly.
But Logistics fails to deliver properly.
The customer still has a bad experience.
This is why I don’t want anyone at Nophlix thinking:
“My department is the most important.”
Every department is important because every department contributes to the same customer journey.
I want us to think about Nophlix as one machine with different parts.
Marketing brings opportunities.
Sales converts opportunities.
Operations prepares and coordinates fulfillment.
Logistics moves the product.
General Management coordinates the organization and keeps everyone moving toward the company’s objectives.
If one part of the machine is weak, the entire machine is affected.
So when you work at Nophlix, don’t only ask:
“What is my job?”
Also ask:
“Who depends on my work?”
And:
“Who will be affected if I don’t do my job properly?”
That is how I want you to start thinking.
We are not five separate businesses.
And the better these functions work together, the stronger Nophlix becomes.
Team, every company has a culture.
The question is: what kind of culture are we building at Nophlix?
For me, culture is not just what we write on the wall.
Culture is how we behave when nobody is watching.
It is how we speak to customers.
It is how we treat our colleagues.
It is how we handle responsibility.
It is how we respond when we make a mistake.
And it is how seriously we take our work.
I want people who are business-minded.
I want people who understand that they are not just coming to collect a salary.
I want people who want to learn the business, understand the business and contribute to the growth of the business.
I want people who care about excellence.
I want people who are hardworking.
I want people who are willing to learn.
I want people who can take responsibility.
Most importantly, I want people whose actions I can trust.
There are certain principles I expect every Nophlix team member to live by.
Time matters.
If you are expected to be at work at a particular time, you should take that seriously.
Being punctual shows respect for the company, your colleagues and your responsibilities.
Tell the truth.
Don’t lie to customers.
Don’t lie to your colleagues.
Don’t hide important information.
Don’t manipulate information to make yourself look good.
If something went wrong, say it.
It is better to tell the truth about a problem so that we can solve it than to hide the problem and make it bigger.
Integrity means doing the right thing even when nobody is watching.
If you find a mistake in an order, report it.
If you receive information that should not be shared, protect it.
If you make a commitment, take it seriously.
Your character matters.
A company cannot function properly if everyone decides to do things their own way.
When there is a clear instruction, policy or SOP, you are expected to follow it.
If you don’t understand the instruction, ask questions.
If you disagree with something, communicate professionally.
But don’t simply ignore the process.
I don’t want us to say:
“At least I did it.”
I want us to ask:
“Did I do it properly?”
Excellence means paying attention to details.
It means checking your work.
It means looking for ways to improve.
It means refusing to become comfortable with poor standards.
When you become part of Nophlix, you have responsibilities.
I expect commitment to your role, your team and the objectives of the company.
Don’t only work when someone is watching you.
Work because you understand what is expected of you.
Take ownership of your work.
If something is your responsibility, don’t wait for somebody to chase you before doing it.
And if you make a mistake, don’t immediately look for someone to blame.
Ask:
“What can I do to solve this?”
That is responsibility.
There is one thing I want everyone to remember:
A customer is not disturbing you because they asked questions.
A customer is not wasting your time because they want more information.
A customer is not an inconvenience because they need clarification.
They are the reason the business exists.
So when you are dealing with a customer, I expect you to be:
Attentive.
Present.
Respectful.
Helpful.
Professional.
Listen to what the customer is saying.
Understand what they need.
Give them the right information.
Don’t rush them unnecessarily.
Don’t speak to them carelessly.
And don’t make promises you cannot keep.
For me, professionalism is about completeness.
Don’t just do part of your job.
Complete the job.
If a customer places an order, don’t assume somebody else will handle everything.
Follow the process.
If you are responsible for a task, follow it through.
Check your work.
Communicate when necessary.
Report problems.
Make sure the next person has what they need.
If I had to explain Nophlix culture in one sentence, I would say:
We are building a team of business-minded, hardworking and responsible people who value honesty, excellence, commitment and professional service.
That is the kind of culture I want us to build.
Not a culture where people are afraid to work.
Not a culture where people only work when the CEO is around.
But a culture where people understand their responsibilities and take their work seriously.
I don’t expect perfection from everyone.
But I expect you to care.
Care about your work.
Care about the customer.
Care about your colleagues.
Care about the company.
And when you make a mistake, learn from it and improve.
Because Nophlix is not only building a business.
And the kind of people we build will determine the kind of company Nophlix becomes.
Team, this lesson is very important.
The Code of Conduct is basically how we expect people to behave when they are working at Nophlix.
It is not created to make your life difficult.
It is there because we are building a serious company, and serious companies need standards.
You cannot have everybody behaving however they want and expect the company to grow properly.
So I want everyone to understand these rules.
Our normal working hours are:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 5:00 PM
Thursday has its designated resumption arrangement communicated by management.
Being on time is part of your responsibility.
Don’t wait until your manager starts calling you before you start preparing for work.
If you know you are expected to resume at a particular time, prepare yourself to be there on time.
Punctuality is not just about the clock.
It shows your level of commitment to your responsibility.
When you come to Nophlix, you should dress appropriately for work.
Your appearance is part of how you represent the company.
You are going to meet customers.
You may meet vendors.
You may meet business partners.
You may represent Nophlix outside the office.
So dress in a way that is clean, decent and professional.
We are building a professional organization.
Your appearance should reflect that.
Alcohol and drugs have no place in our workplace.
You should not come to work under the influence of alcohol or drugs.
You should not bring substances that can affect your ability to work professionally into the workplace.
We need people who are alert, responsible and able to perform their duties properly.
Your personal phone should not become a tool for conducting Nophlix business outside the approved company process.
Customer communication should follow the company’s approved channels and procedures.
Why?
Because customer information belongs within the company’s system.
We need proper records.
We need accountability.
We need continuity.
If one employee leaves tomorrow, the company should not lose access to customer conversations simply because everything was happening on someone’s personal phone.
The customer belongs to the company, not to an individual employee.
There are certain things you will learn because you work at Nophlix.
Some information is internal.
Some information is confidential.
Some information should only be shared with authorized people.
Don’t take company information and share it casually with outsiders.
Don’t send internal information to people who don’t need it.
Don’t use company information for personal purposes.
If you are not sure whether information can be shared, ask before sharing it.
Respect should exist between everyone at Nophlix.
Respect your colleagues.
Respect your managers.
Respect people working in other departments.
And most importantly, respect our customers.
You can disagree with someone without insulting them.
You can correct someone without embarrassing them.
You can raise a problem without creating unnecessary conflict.
We are here to work together.
When Nophlix has a process for doing something, follow the process.
Don’t say:
“This is how I normally do it.”
The question is:
“What is the Nophlix procedure?”
If you believe the procedure can be improved, bring the suggestion.
We can review it.
But don’t simply ignore the process because you prefer another method.
If you make a mistake, report it.
Don’t hide it.
Don’t change information to make yourself look innocent.
Don’t immediately blame somebody else.
Tell the truth.
Then let’s solve the problem.
A mistake can be corrected.
But dishonesty can create a much bigger problem.
When you work at Nophlix, you are trusted with company resources.
That may include:
Products
Equipment
Customer information
Company accounts
Documents
Passwords
Business relationships
Money
Internal information
Treat these things responsibly.
Don’t misuse company resources.
Don’t take what doesn’t belong to you.
Don’t give unauthorized people access to company resources.
Remember something:
When you are dealing with a customer, you are representing Nophlix.
When you speak to a vendor, you are representing Nophlix.
When you go out for a company assignment, you are representing Nophlix.
Your behavior outside the office during company activities can also affect how people see the company.
So always ask yourself:
That question should guide you.
I don’t want the Code of Conduct to become a document that nobody reads.
I want it to become part of how we work.
The objective is simple:
Be punctual.
Dress properly.
Be honest.
Respect people.
Protect company information.
Follow procedures.
Take responsibility.
Represent Nophlix professionally.
These are basic expectations.
If we want to build a serious company, then we must behave like serious professionals.